5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors hire security guard companies they have a picture in your mind of what their contract security force will look like, but also often what they get is not what they pictured. What we have found is that most security guard businesses are capable of providing the support that property supervisors want, but also often do not due to a lack of ongoing quality management processes.
Security guard businesses are unlike any seller a property supervisor usually hires. If you hire a painter, then you can see whether they do their tasks by taking a look at the walls. But when you hire a security guard company, how often can you determine if the guard organization is performing their job including running background checks and drug screenings, providing good training to your guards, and efficiently tracking and supervising your guards. In most instances they likely are, but it is important to employ a system of verification and quality management to make sure that problems associated with the lack of performing these tasks don’t start to happen.
In this guide we will talk five (5) easy actions to enhancing your safety guard service and achieving what you picture as your ideal keyholding London.
Screen Your Guards Qualifications
In many states, guards are mandated to have a specified amount of training before they can start working as security guards. If your condition is one of these states, make sure your security guard organization is compliant.
If you are in a state where there are no state requirements for guard certification, then inquire into the sort of training that’s being provided by your security company and inquire does it look adequate.
Additionally, is your security guard firm performing background and drug screenings on all your guards until they send them to your property? If they’re, they ought to be providing you with verifications. If not, why?
Another superb method to display if the guard is a good match for your property is to perform a brief”interview” to get a feel for the guard and to explain your expectations. This first conversation will tell you a good deal about what to expect from that shield and it gives you an opportunity to ask another shield if you feel it is essential.
Assess Guard Training
Although most security guard businesses have a very thorough orientation that introduces every shield to the company itself, in many circumstances the guard’s orientation to his delegated land is not quite as complete. We call the orientation to the delegated land”Site Specific Training”. Find out what your site specific training resembles:
• Can it happen at your property?
• Just how long is each officer educated?
• Just how long does the security firm double bank? (Double banking is the procedure for having a veteran guard working in precisely the same time as the new guard.)
• How thoroughly are your article requests explained?
Determine the response to each of the questions and make sure they fit with what you believe is sufficient. You should even think about sitting in on your safety guard company’s orientation and your site specific training to acquire an understanding of what goes into preparing a shield to operate in your property.
Review Your Guard’s Supervision
Guard supervision is one of the more important factors of very good security guard support. When security businesses deliver poor supervision, there is not enough emphasis placed on preventing errors, problems, and complaints. Lack of supervision also removes the chance for the guard to understand and better understand their responsibilities. When the guards are not being supervised, they start to feel their job is not important and they start to see themselves as less of a region of the security team. When guards don’t feel like part of your team it generally leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers may not be included. If your contract doesn’t require on-site supervision, how does your security guard firm remotely supervise its guards? Outside the Standard security firm field manager spot checks, the 2 methods of distant supervision that prove most successful are:
If your guards must make rounds of your property, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a distant means of tracking the guards while they’re in your property. These tracking systems allow the security guard company to monitor the log and time the activity of these guards while they’re making rounds to various areas in your property. Many Officer Tour Tracking Systems can create reports which empower the safety guard firm to quickly acquire an understanding of if the guard is making rounds. The property manager also needs to be provided with an abridged version of these reports.
Along with Officer Tour Tracking systems, we have found that using a system for guards to check in frequently with the safety guard company provides a method of making sure each guard is secure and alert. Using guards check-in frequently with the safety guard company, at least every 30 minutes, guards believe their safety is important and being awake and attentive is also an important part of their job.
Inspect Your Guards
After hours inspections of your guards are almost always great ways of finding out just what is occurring with your safety while you are not there. Through these inspections, make sure to ask your safety guards questions regarding their duties and responsibilities to make sure they know their tasks. In reality, we suggest having your safety guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a licensed security adviser as part of your ongoing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing exactly that. Remember, when selecting a security adviser be confident the adviser is not actually a security guard company. If so, your audit is sure to turn up problems with your current security guard company.